FAQ
We are dedicated to addressing every aspect of your health, from preventive care to managing chronic conditions. Browse through the questions below to find answers to common inquiries about our services and care options.
Getting Started
What is Curo Health Coaching
Curo Health Coaching is a comprehensive health and wellness platform dedicated to guiding individuals on their journey towards optimal health and well-being. Our personalized coaching approach empowers you to achieve your wellness goals through education, support, and tailored strategies.
How do I sign up for coaching?
You can sign up for coaching by visiting our website or downloading our app. After registration, you’ll undergo an initial assessment to tailor the coaching experience to your specific needs.
Do i need any special equipment or tools?
For most carepaths, no special equipment is required. However, for specific exercise or nutrition plans, certain tools or gym access might be beneficial. Always consult with your coach for any particular requirements.
Coaching Experience
How often will I interact with my coach?
The frequency of interactions is tailored to your needs and preferences. Typically, check-ins can range from 1-3 times a week and you schedule them during the introduction phase. However, you can reach out to your coach during their active times if you need any assistance, you are not subjected only to your check-in times.
What if I don’t get along with my coach?
Building a strong coach-client relationship is essential. If you feel the relationship isn’t beneficial, please reach out to our support team to discuss potential changes or a coach reassignment.
How are the carepaths chosen?
Carepaths are chosen based on your wellness vision, preferences, and health assessments. Your coach will guide you in selecting the best path for your goals and circumstances.
When is my coach available?
Your coach will be available from Monday 07:00 to Friday 18:00 for contact and they will contact you within 24 hours once you initiate a conversation.
Technical
How do I navigate the Curo platform?
Our platform is designed for user-friendly navigation. You can access your dashboard, set goals, track progress, and communicate with your coach. If you face any challenges, our support team is available.
What if I forget my password?
On the login page, click the “Forgot Password” link. Follow the prompts to reset your password through your registered email.
How do I save the login page for easy access?
On the far right of the url bar (where the web address is typed in) you will see a little star. Click the star and add the page to your bookmarks. Then you can simply click the bookmark and login.
How do I save the website on my phone’s homescreen?
You can learn about this in our guide. Just follow this link: https://www.engagementrx.com/fv2/curohealth/bAy3B8
Program Details
Can I switch carepaths?
Yes, you can discuss with your coach about switching carepaths if you feel another might be more suited to your evolving needs.
What are the primary carepaths available?
We offer seven main carepaths: Healthy Weight Management, Exercise, Nutrition and Hydration, Sleep Management, Stress Management, Social Anxiety, and Addictions. Each is tailored to provide comprehensive guidance in its respective area.
How do the "test weeks" work in different carepaths?
Test weeks are designed to assess your current capabilities and tailor the carepath accordingly. The specifics of the test week vary depending on the carepath, but they all aim to gauge your baseline before proceeding.
Payment and Costs
How much does the coaching cost?
Our pricing costs R299.99 per month and you will have full access to everything.
Is there a money-back guarantee?
We strive for client satisfaction. If you’re not satisfied with the coaching experience within the first month, please reach out to discuss our refund policy.
Feedback & Improvement
How can I provide feedback on my coaching experience?
We value your feedback. You can submit feedback through the platform, or directly to your coach. Periodically, we also send out feedback surveys to continuously improve our services.
Who can I contact if I have issues or concerns?
For any concerns, contact our support team at coaching@curohealth.co.za
Exceptional Care from a Dedicated Team
Curo Health, based in Gauteng, South Africa, offers top-tier health services nationally and in Namibia. Employing thousands of professionals, we enhance patient care, improve outcomes, and drive healthcare innovation. Join us!
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